10% OFF ON ALL TOILETS TODAY ONLY

Sales: 01706 868 296
OPEN 7-DAYS A WEEK UNTIL 6pm
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Returns and exchanges

If you’re not happy with your purchase, for any reason, we offer a 30 day no-quibble returns policy. Return your product to us and we’ll refund you.

After 30 days, you can exchange your product for another one up to 365 days after receiving it.* Simply call us on 01706868296 and we'll arrange for either a prepaid returns label to be sent to you or for a courier to collect the returned item(s). We'll also be happy to arrange any alternative items to be sent to you.

Before returning your items, please complete the returns section of your delivery note

*Collection & redelivery fees apply. Please see “Charges” section below. 365 day exchange not available for Trade customers. We can't accept returns or exchanges for products that have been used or installed.

Damaged Goods

Whilst all our products pass strict quality standards, on very rare occasions you may find an item arrives damaged.

Please make sure you inspect your goods as soon as you receive them and let us know within 30 days of receipt if an item is damaged, by calling us on 01706868296 Once the damage has been confirmed, we’ll ensure it’s replaced free of charge, and with the minimum of fuss.

In the case of tiles, it is not unusual to have a small proportion of the tiles broken to some degree (e.g. chipped edges). These damaged tiles can be used for the cuts you will need to make. If you find an unacceptable proportion of your tiles are damaged please contact us on 01706868296

Charges


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© Copyright 2015 Cascada Bathrooms ltd
Company Number 07053190 VAT no. 991628578
Sales: 01706 868 296
OPEN 7-DAYS A WEEK UNTIL 6pm
© Copyright 2015 Cascada Bathrooms ltd
Company Number 07053190 VAT no. 991628578
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